ORDER DELIVERY POLICY
By placing an order on the website danubeashraechapter.org, you confirm that you have read, understood, and accepted this Order Delivery Policy.
1. Introduction
This Order Delivery Policy sets out the conditions under which orders placed through danubeashraechapter.org are processed and delivered to users.
The website is used for online services related to events organized by AIIRO – Romanian Association of Building Services Engineers and/or Danube ASHRAE Chapter.
By placing an order, purchasing a ticket, registering for an event, or submitting payment through the website, users accept the terms and conditions of this policy.
2. General Delivery Conditions
2.1.
Tickets for events organized by AIIRO and/or Danube ASHRAE Chapter are managed exclusively online and are confirmed through official electronic communication.
2.2.
Payment may be made by bank card, bank transfer, or any other payment method indicated on the website at the time of purchase.
2.3.
The confirmation of the order and payment represents proof of registration, ticket purchase, or participation request, as applicable.
2.4.
No physical delivery by courier or postal service is provided for event tickets, confirmations, or related event information, unless expressly stated otherwise by the organizer.
2.5.
Users are responsible for providing a valid and correct email address when placing an order or registering for an event.
3. Delivery of Tickets and Order Confirmations
3.1.
After the payment has been successfully completed and processed, the user will receive an email confirmation of the purchase or registration.
3.2.
The confirmation may include, as applicable:
- event name;
- event date and time;
- event venue or online access details;
- participant name;
- ticket or registration details;
- payment confirmation;
- invoice or billing information, where applicable;
- any additional instructions necessary for participation.
3.3.
The confirmation email, ticket, or registration proof represents valid evidence for participation in the event, subject to compliance with the event conditions established by the organizer.
3.4.
Tickets and information related to events are delivered electronically only and are not sent physically by courier, post, or any similar delivery method.
3.5.
If the user does not receive the confirmation email within a reasonable time after payment, the user should check the spam or junk folder and then contact the organizer using the contact details provided in this policy.
4. Access to Events
4.1.
Participation in events is subject to the completion of all required registration data and compliance with the conditions established by AIIRO and/or Danube ASHRAE Chapter.
4.2.
The organizer may verify the participant’s identity or registration details at the event entrance or before granting access to an online event.
4.3.
Access to an event may be refused if the information provided by the user is incomplete, incorrect, fraudulent, or does not correspond to the participant presenting the confirmation or ticket.
4.4.
For online events, access details may be sent by email before the event date. Users are responsible for ensuring that they have the necessary technical means to access the online event.
5. Changes to Orders and Delivery
5.1.
AIIRO and/or Danube ASHRAE Chapter reserve the right to modify details regarding order delivery, including the confirmation method, delivery timing, event access procedure, or communication channels, if unforeseen circumstances arise.
5.2.
Any relevant change regarding an order, event access, confirmation, or delivery method will be communicated to participants by email, through the website, or through other official communication channels.
5.3.
If an event is postponed, rescheduled, cancelled, or changed in format, the organizer will inform registered participants about the available options, where applicable.
6. Exceptions
6.1.
Payment made for tickets or event registration does not guarantee automatic participation if the user does not comply with the criteria established by the organizer, such as complete registration, correct identification details, membership status where applicable, or any other event-specific conditions.
6.2.
AIIRO and/or Danube ASHRAE Chapter may refuse to validate an order if the information provided is incomplete, incorrect, fraudulent, or inappropriate.
6.3.
The organizer is not responsible for failed delivery of electronic confirmations caused by an incorrect email address provided by the user, full inbox, spam filters, technical restrictions, or other circumstances outside the organizer’s control.
6.4.
Duplicate orders, payment errors, or incorrectly submitted registrations will be reviewed by the organizer upon request and handled in accordance with the applicable Terms and Conditions and refund policy.
7. Security and Confidentiality
7.1.
Payments made through the website are processed through secure payment methods and/or authorized payment service providers, in accordance with applicable financial and security standards.
7.2.
AIIRO and/or Danube ASHRAE Chapter do not store full bank card details, unless expressly permitted and handled by authorized payment processors in accordance with applicable law.
7.3.
Users’ personal data is processed and protected in accordance with the GDPR Policy available on the website.
8. Changes to This Order Delivery Policy
8.1.
AIIRO and/or Danube ASHRAE Chapter reserve the right to amend this Order Delivery Policy at any time.
8.2.
Any updated version will be published on the website danubeashraechapter.org and will enter into force from the date of publication or from the date indicated in the updated document.
8.3.
Continued use of the website after publication of the updated policy constitutes acceptance of the updated version.
9. Contact
For questions regarding order delivery, ticket confirmations, event registration confirmations, or related matters, users may contact us at:
AIIRO – Romanian Association of Building Services Engineers
Email: office@aiiro.ro
Phone: +40-21.252.42.95 / +40-727.791.833
Address: Bd. Pache Protopopescu 66, Sector 2, Postal Code 021414, Bucharest, Romania
Danube ASHRAE Chapter
Website: https://danubeashraechapter.org/
Email: ioansilviu@dosetimpex.ro
Phone: +40 256 200 368
By placing an order, purchasing a ticket, registering for an event, or submitting payment through danubeashraechapter.org, you confirm that you have read, understood, and accepted this Order Delivery Policy.